What is the Mailshell Donations Program?
As part of Mailshell’s commitment to the voluntary sector, Mailshell will be expanding its donation program to better serve the nonprofit communities in Canada.
The Donations program is designed to meet the needs of small non-profits and to ensure they have access to Mailshell technology they need to achieve their missions.
Eligibility
How can I find out if my organization is eligible?
Please see Mailshell Program - Eligibility Criteria for further information.
Ordering
How many products can I request?
During one fiscal year (1st July - 30th June) an organisation may request up to 100 donated Mailshell licenses. For information on placing an order, please see Placing an Order FAQs.
Processing
How soon will we receive the donation?
Once your order has been accepted and processed, the normal turnaround time is up to 10 days.
Support
What should I do if I require support?
For more information about how to use Mailshell, see the Mailshell help pages:
For further assistance please contact TechSoup Canada support directly at customerservice@techsoupcanada.ca
License Renewals
What should I do if I need to renew my licenses?
If you have not reached the 100 license maximum, you can place another donation request for new licenses. Please note: these donated Mailshell licenses last for one year.
Refunds & Returns
What should I do if I want to return my order?
Returns cannot be accepted for this donation program. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.
More about Mailshell
How do I learn more about Mailshell?
Please visit the Mailshell donor profile and their web site at http://www.mailshell.com.
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