CitySoft FAQ

What is the CitySoft Program?

CitySoft is a software company serving the social sector — nonprofits, associations, and government clients. CitySoft provides Community Enterprise, an open-source, Web-based enterprise software platform that provides content management (CMS), constituent-relationship management (CRM), and more than 20 other modules.
CitySoft's donation program is meant to reach small charitable organizations that could not otherwise afford the product. It is primarily focused on religious and educational organizations that have budgets of $500,000 or less. <need feedback on this amount>

Eligibility

How can I find out if my organization is eligible?

Please see CitySoft Program - Eligibility Criteria for further information.

Ordering

How many products can I request?

Up to one donation request may be fulfilled within a fiscal year (1st July -- 30th  June). For information on placing an order, please see Placing an Order FAQs.

Processing

How soon will we receive the donation?

Once your order has been accepted and processed, the normal turnaround time is up to 10 days. An email will be sent from our fulfillment team to the registered organization email address containing download instructions.

Support

What should I do if I require support?

CitySoft provides product documentation to CE users and also user forums for asking and answering questions. Live support is not available from CitySoft. .  

Refunds & Returns

What should I do if I want to return my order?

Returns cannot be accepted for this donation program. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.

More about CitySoft

How do I learn more about CitySoft?

Please visit the CitySoft donor profile and their web site at http://www.citysoft.com/