Quad
Intuit QuickBooks Support
- How do I migrate data to my new, donated QuickBooks Online subscription?
- How do I get support for QuickBooks Online?
- How do I upgrade or downgrade my QuickBooks Online subscription?
- How do I renew my donated QuickBooks Online subscription through TechSoup?
- QuickBooks Online is out of stock, when will it be available again?
- How do I access add-on services, like Payroll?
Consultant Connection
Cisco and Meraki Donation and Discount Programs
Domain Names for Nonprofits
- Where can I manage my domain names on TechSoup?
- What if I want to transfer my domain name?
- What is the difference between .com and .org domain extensions?
- Is my organization eligible to request domain names through TechSoup?
- What is the Domain Name System (DNS)?
- How does billing, renewal, and cancellation work for domain names?
Getting Started
- How do I confirm my email address?
- Unable to access TechSoup Customer Service’s Live Chat?
- How do I contact TechSoup Customer Service?
- How do I join TechSoup?
- What is the difference between "validated", "qualified", and "eligible"?
- What should I enter for my annual budget?
Account Access and Management
- How can I invite someone to represent my organization on TechSoup?
- Where can I find and edit my organization's association code?
- I can't login to my TechSoup account, what should I do?
- Where can I find my organization's account information?
- How can I remove someone from my organization's account?
- How can I update my account information?
Rules and Eligibility
- Which offers is my organization eligible for?
- Are churches and other religious organizations eligible to join TechSoup?
- Why am I being blocked from checking out?
- I've been waiting for my IRS determination letter for a long time. Can TechSoup recognize organizations that are waiting for their determination letter?
- Where are my validation details and what does my qualification status mean?
- Can we donate, give, or sell products we get through TechSoup to other organizations or people outside our organization?
Offer Availability, Requests, and Licensing
- How do I access or request nonprofit offers?
- How to find products and services, and review offer Information on TechSoup?
- How do I find my validation tokens?
- Why did TechSoup increase some administrative fees?
- My organization isn’t eligible for Norton offers, what other security offers does TechSoup have?
- What savings does Zoom for Nonprofits offer?
Request Status and Fulfillment
- How do I add or edit my payment information on file for subscription renewal?
- How do I renew or cancel my subscription or discounted rate through TechSoup?
- Can I return, refund, or exchange offers received through TechSoup?
- How can I change or cancel a request?
- How can I check the status of a request?
- How do I renew my discounted rate for Zoom Workplace?
Downloading and Installation
- Where do I find technical support for the products I've received?
- Where can I get help with downloading and installation?
- What if I try to install a product but receive an error message that says the serial number is invalid?
- I haven't received my NortonLifeLock with my serial number. What should I do?
- Can I reinstall my software on a different computer?
- How can I tell if a product offered through TechSoup includes technical support?
Boost
Helpful Articles
- TechSoup Support Services & Resources
- How can I work online safely?
- Does my organization need project management?
- Should we consider hiring consultants?
- Should I change my broadcast email tool?
- What are the differences between Office desktop and Office 365?