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Create a Free Adobe ID
Before you download and install your product you will be required to sign in with an Adobe ID. If you do not have one, create a free Adobe ID on Adobe's website. Learn more in Adobe’s Create or update your Adobe ID.
Invalid Serial Number
Adobe tests serial numbers before providing them to TechSoup, so it is rare that they are invalid.
The following checks resolve most download and installation issues:
- Confirm that you are downloading the correct version of the product.
- Uninstall any previous or trial versions of the same product.
- Try copying and pasting the serial number directly from your TechSoup fulfillment email into the designated field.
- When installing on a secondary computer, make sure the software is not running on the primary computer. While Adobe licensing allows a single-user product to be installed on a primary and secondary computer of the same operating system, the software cannot be run simultaneously on both computers.
Contact Adobe Support
Contact Adobe for download and installation support.
To access the Adobe Virtual Assistant, you will be required to log in with your Adobe ID. For a different method of contacting Adobe Support, select View other contact options at the top of the Virtual Assistant window.
Please note, Adobe will continue to support Acrobat Pro 2020 licenses until November 30, 2025.
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