Contents

• Email Confirmation Required
  • Process
  • Login Email Address vs. Organization Email Address
• Troubleshooting Issues
  • Not Receiving the Confirmation Email
  • Issues with the Email Confirmation Link
• Still having trouble?

Email Confirmation Required

For your security, when joining TechSoup or after updating your login email address for your TechSoup member account, you will be required to confirm your email address.  If your email address is not confirmed you will experience issues navigating the TechSoup website when logged in.

Process

After you join TechSoup as a member or update your login email in your Member Details, you will receive an email from no-reply@techsoup.org, titled “Email Confirmation Required,” - Be sure to check your spam folders.

This automated email contains a link to confirm your ownership of the email address and activate your member account.

Do not send communications to no-reply@techsoup.org, it is not monitored and you will not receive a response.

Login Email Address vs. Organization Email Address

Your login email address is tied to your member account and must be confirmed when registered or updated.

Your organization email address is the the main contact for the organization, it is not used to login and so does not need to be confirmed.

Send a New Email Confirmation Link

The troubleshooting below resolves most issues with receiving the confirmation email and using the email confirmation link.  Once you have completed troubleshooting, login to TechSoup and send a new email confirmation link by selecting Resend Email. 

Troubleshooting Issues

Not Receiving the Confirmation Email

• Add no-reply@techsoup.org to your address book.
• Add no-reply@techsoup.org to the accepted email list for your email server, your unique domain, or both. Learn how to manage your accepted email list in Gmail, Microsoft Outlook, and Yahoo.
• Try using a different web browser or device to send a new email confirmation link.

Issues with the Email Confirmation Link

No Hyperlink in Email

Sometimes the hyperlink within the confirmation email will only show up as text.  Please enable HTML within your email's settings.

Gmail

Gmail groups email threads together in what they call 'conversations.' Sometimes this grouping can cause issues if you have received the confirmation email more then once. When the emails are grouped into a 'conversation' the Gmail site sees those confirmation emails as identical, not recognizing there is a variation with the email confirmation links.  Since the first, original email with the original confirmation link is always displayed within the 'conversation,' you will need to turn off this feature to access the most recent email confirmation link.

Learn how to update your conversation settings in Gmail.

Still having trouble?

Contact TechSoup Customer Service.  We can confirm your email address on your behalf.