Microsoft Support

For assistance finding, downloading, and installing your licenses, account support, and product functionality issues, open a support ticket within your Microsoft 365 Admin Center.

If you are unable to open a ticket within your Microsoft 365 Admin Center, open a ticket with Microsoft for Nonprofits Support. Access the Microsoft for Nonprofits support request form by typing a brief description under How can we help? and then selecting Get Help.

TechSoup Support

If you are requesting a refund due to issues accessing your licenses, we may be able to help you through TechSoup’s Help Desk for Nonprofits.

• For assistance downloading and installing your Microsoft product, check out Help Desk, Basic Installation Support for 1 Device.
• For assistance downloading and installing your Office 2019 or 2021, check out remote Office Standard or Pro Installation Support.
• For assistance downloading and installing your Windows Operating System Upgrade, check out Windows OS Upgrade Support for 1 Computer.