Cisco Meraki Discount Program FAQ

1. Question: Where is my Meraki license key(s)?

Answer: If your order only included licenses, Cisco Meraki will send an email containing your license key(s), to the email address listed on the request, within 5 business days of your TechSoup order being fulfilled. 

If your order included both devices and licenses, Cisco Meraki will send an email containing your license key(s) once the devices ship. If you have received the devices but cannot locate the email, submit a support case via your Meraki Dashboard. 

1. Log in to your Meraki Dashboard.
2. Navigate to "?" > “Get help” > “Still need help?” > “Submit an email case”.
3. Use the provided fields to explain the question or issue. Please include any relevant details.
4. Click Submit.

You will receive a confirmation email and a Support Engineer will get back to you as soon as possible. You can update the case as needed by replying to that email or visiting the “Help” > “Get help” > “View full case history” page in your Dashboard.

2. Question: I can’t find the device or license that my organization needs on the TechSoup website.

Answer: Nonprofits have access to most Cisco Meraki products through the TechSoup programs. Please complete the Custom Cisco Requests form and our team will get back to you via email within 5 business days. They will provide the administrative fee of the product(s), expected delivery timeframe, and next steps if you wish to proceed. 

3. Question: The product I requested did not suit our organization’s needs. How can I return it for a refund? 

Answer: Cisco Meraki does not generally allow returns on devices. To return a license, please complete the Meraki RMA form. The ‘Order/PO number’ is your TechSoup order number prefixed with “TS”. For example, if you received the license on TechSoup order “1234567”, you will enter “TS1234567” in the ‘Order/PO number’ field. If/when Cisco Meraki approves and finishes processing your return, provide TechSoup customer support with the RMA number so a refund can be issued.  

4. Question: When will the product I ordered be delivered?

Answer: Most orders will be delivered within 4 weeks from the time TechSoup fulfills your order. If you have not received your order within 16 weeks of the fulfillment date, please contact TechSoup customer support. 

5. Question: How long will it take for a specific product to be delivered?

Answer: Most orders will be delivered within 4 weeks from the time TechSoup fulfills your order. If you need a more specific delivery expectation, please contact TechSoup customer support.