TechSoup Canada Support Resources

General Support

• How to Contact TechSoup Canada Customer Service
• Live Chat FAQ
• Questions about the donations program?
• Where is TechSoup Canada located?
• Interested in guest blogging?
• Do you offer live events?

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Using Your TechSoup Canada Account

• Why can’t I create a validation token?
• What is a validation token?
• Do you provide training or consulting?
• What kind of support do you offer?
• What if I didn’t receive the email with installation instructions?
• When will I receive my product(s)?

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General and Individual Program Elibility Requirements

• How can I become eligible for a product that I am not currently eligible to request?
• Why am I not eligible for a specific program?
• Eligibility

Adobe

• How to Reinstall and Transfer Adobe Desktop Software
• Adobe Creative Cloud Error Message: "Your student subscription will expire soon."
• Adobe Express No Longer Available on TechSoup
• Acrobat Pro DC No Longer Available on TechSoup
• Acrobat Pro 2020 No Longer Available on TechSoup

Arreva

• Arreva FAQ

Amazon Web Services

• Amazon Web Services

Autodesk Donation Program

• Autodesk Donation Program

CitySoft

• CitySoft FAQ

CNB Computers

• CNB Computers FAQ

GetResponse

• GetResponse FAQ

Intuit: QuickBooks & QuickBooks Online

• QuickBooks Online & QuickBooks Not Available

Lenovo

• Lenovo Program FAQ

MailShell

• MailShell FAQ

Microsoft Cloud

• How to transition from my granted Microsoft 365 Business Premium and Office 365 E1 subscriptions
• Donated Microsoft 365 Business Premium and Office 365 E1 Discontinued
• Where did I acquire my Microsoft cloud subscriptions?
• How to Add a New Credit Card to Your TechSoup Cloud Manager Account
• Payment Processor Change for Cloud Subscriptions
• Microsoft Copilot FAQ

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Microsoft On-Premises (Desktop)

• Microsoft Error Message: "Your domain and authorization could not be verified."
• Microsoft Support
• How to Download and Install, or Activate On-Premises Products
• Microsoft Authenticator App Support

Norton Desktop Donation Program

• Norton Desktop Donation Program

Veritas

• Guide to Veritas Recovery and Backup Products

Zoom

• Zoom for Nonprofits No Longer Available