What are the basic hardware and software requirements?
Each product includes its system requirements on the product page. Creative Cloud applications' requirements are also available on Adobe's website.
How do I download, install, and activate Adobe products?
Follow the instructions in the fulfillment email you received from TechSoup Canada.
Do I have to register for an Adobe.com account and activate the product?
Yes. You must register for an Adobe account first before you can download and install Adobe software. To register:
- Go to the Adobe home page.
- Click Sign In. On the sign-in page, click Get an Adobe ID.
- Enter your information and click Sign Up.
Where can I find technical support?
If you have trouble with the download, installation, or activation of Adobe software, visit the Adobe Support page.
Which Adobe products are available through TechSoup Canada?
Adobe offers both donations and access to discounted rates through TechSoup Canada.
- Donations of select titles: Adobe currently offers Acrobat Pro and the Photoshop Elements and Premiere Elements bundle. Eligible organizations may receive up to eight donated Adobe products within a fiscal year (July 1 to June 30).
- Access to discounted rates: Adobe offers access to discounted rates on Creative Cloud and Acrobat Pro DC memberships. The Creative Cloud All Apps plan includes Adobe Photoshop CC, Illustrator CC, Premiere Pro CC, InDesign CC, and many more products. The Acrobat Pro DC plan includes Acrobat Pro DC and access to Document Cloud services.
Is my organization eligible for Adobe Cloud products through TechSoup Canada?
See the restrictions page.
How much do Creative Cloud and Acrobat Pro DC cost when requested through TechSoup Canada?
TechSoup Canada's admin fee for the access to discounted rates is $7. After requesting this access, you'll pay Adobe directly.
- For the Creative Cloud for individuals All Apps plan, you'll pay Adobe $30.00 per month for the first year of Creative Cloud membership, a discount of 49 percent off the retail price. Unless you cancel, you'll pay Adobe the same discounted rate each year.
- For the Acrobat Pro DC plan, you'll pay Adobe $12.99 per month ($155.98 total per year) for the first year. After the initial one-year period ends, Adobe will automatically renew the membership at the standard retail rate unless you choose to cancel.
Why does Adobe not offer Creative Cloud or Acrobat Pro DC as a donation?
The number of design applications included in the suite, the cost of the cloud services Adobe offers, and the transition from a desktop-based to a cloud-based industry make it challenging for Adobe to offer Creative Cloud as a donation. Also, by offering Creative Cloud at a discount, Adobe can make it available to more organization types than it could for a donated product.
Why is there an admin fee for the access to discounted rates?
TechSoup Canada charges a one-time administrative fee per membership to support all of our programs, services, and education, helping nonprofits and charities across Canada to use technology to further their missions.
Does TechSoup Canada offer a different licensing model than Creative Cloud or Acrobat Pro DC for individuals?
No. TechSoup Canada currently offers only access to discounted rates on the individual membership.
Can I get Creative Cloud products with a perpetual license like the previous Creative Suite products offered?
No. Adobe has transitioned to a cloud model for its former Creative Suite products and no longer offers perpetual licenses for those products. TechSoup Canada offers Acrobat Pro and the Photoshop Elements 2018 and Premiere Elements 2018 Bundle as perpetual licenses and Acrobat Pro DC with a subscription license.
How is Creative Cloud different from Creative Suite?
Most of the products included in Creative Suite are available in Creative Cloud, including many that were not previously in Creative Suite. Members always get the latest version of each application. The Creative Cloud All Apps plan for individuals also includes access to many online Adobe services and 20 GB of cloud storage space.
How is Creative Cloud different from Document Cloud?
Creative Cloud includes apps for designing creative assets, like photos, video, audio, graphics, and interactive content. Document Cloud includes Acrobat Pro DC. Both include cloud-based storage space, which integrates with Adobe's mobile apps. The Acrobat Pro DC plan also includes the Adobe Sign service.
How is Acrobat Pro DC different from previous versions of Acrobat Pro?
See the comparison of versions of Acrobat Pro on the Adobe website.
How many Creative Cloud and Acrobat Pro DC memberships can I request?
You can get as many Creative Cloud individual memberships as your organization needs through TechSoup Canada. You just need to request one product for each individual who needs a membership. Each membership is valid for one user on up to two computers.
Do the applications run in a browser?
No. You install and run the Creative Cloud desktop applications, like Photoshop and Illustrator, directly on your computer.
How many computers can I install Adobe software on?
Adobe allows each user to install its software on up to two computers. This can be home and office, desktop and laptop, Windows or Mac, or any other combination. However, you can't run the software simultaneously on both computers. If you install the software on more than two computers, you will need to deactivate the software first on one of the computers.
Do I need to be connected constantly in order to use Creative Cloud or Acrobat Pro DC applications?
No. Your Creative Cloud desktop applications are installed and run directly on your computer. You only need to be online to install your software and if you are using the Creative Cloud or Document Cloud services like syncing your files. An Internet connection is required the first time you install and license your desktop applications, but you can use the applications in offline mode with a valid software license. The desktop applications will attempt to validate your software licenses every 30 days. For annual members, you can use the applications for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode.
Do I need to store all of the files I create with Creative Cloud or Acrobat Pro DC in Adobe's cloud storage?
No. You can save all of your files to your computer and share only the ones you want.
Can I install and use Creative Cloud or Acrobat Pro DC products on public access computers in my library or nonprofit public access computer lab?
No. This offer is only valid for users who are employees or volunteers within an organization.
Can I renew my Creative Cloud or Acrobat Pro DC membership with TechSoup Canada's access to discounted rates offer?
No. This offer is only available to new members.
My organization already has one or more memberships at retail rates. Are we still eligible for additional memberships at the discounted nonprofit rate?
Yes. Existing individual memberships are ineligible for the discounted nonprofit rate, but an organization can request new memberships at that rate for individuals who don't have them.
Are Creative Cloud or Acrobat Pro DC memberships transferable? Can a new employee or volunteer use a former employee or volunteer's membership for the remaining contract obligation?
Individual memberships are managed on an individual level, and the user's email address is connected to the Adobe ID. If you would like to change the email address, password or billing information associated with a membership, you will need to edit the Adobe ID associated with the membership.
What happens if I cancel my Creative Cloud or Acrobat Pro DC membership?
You can cancel within the first 14 days to receive a full refund or cancel after the first 14 days to receive a refund of half of your remaining contract obligation.
After you cancel and receive a full or partial refund, Creative Cloud applications and Acrobat Pro DC will stop working. However, you will continue to have access to Creative Cloud membership's free benefits, including 2 GB Creative Cloud storage or 5 GB Document Cloud storage and use of certain services.
Will I lose all my files if I leave Creative Cloud or Document Cloud?
No. You can save all of your files to your computer and keep them before you leave Creative Cloud or Document Cloud. If you've stored more than 2 GB of files on Adobe's Creative Cloud storage space or more than 5 GB of files on Adobe's Document Cloud storage space when you cancel your membership, you will lose files stored beyond the initial 2 GB or 5 GB you used unless you back them up ahead of time.
This work is published under a Creative Commons Attribution-NonCommercial-NoDerivs 4.0 International License.
Have questions about Adobe Creative Cloud offering? Please see our Design, Create and Inspire with Adobe Creative Cloud blog post.
Have questions about your account, TechSoup Canada and what we do in general? Please see our general FAQ page.
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